Microtask-Jobs für Menschen mit Behinderungen


Crowdwork kann für Menschen mit Behinderungen neuartige, gute Beschäftigungsmöglichkeiten bieten. Es gibt aber Hindernisse, sie sollten untersucht werden. Eine Studie zu den Herausforderungen der Crowdarbeit für Personen mit verschiedenen Behinderungen.


Kernaussagen

  1. Einige Menschen mit Behinderung nehmen bereits an diesem neuen Crowd-Work-Arbeitssystem teil.
  2. Es gibt Gestaltungsmöglichkeiten, die Arbeitgeber nutzen können.


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Diesen Beitrag gibt es nur auf Englisch

Crowdsourcing microtasks on platforms such as Amazon Mechanical Turk or CrowdFlower provides a way for employers to get work done quickly and easily while also providing work for online digital laborers. This model has the potential to transform the future of work. It offers unique possibilities for people who disabilities who may be limited by the need for a flexible schedule, lack of public transportation options, or other issues with a traditional office environment.

This study engaged several workers with disabilities to explore their perspectives and experiences in doing crowd work. While a lot of research has been done on accessible technology, there is little to no research about accessibility for workers on crowd work platforms. Using interviews and broader studies, this research had several unique findings. 

Accessibility of the UI of the crowdsourcing cites generally worked well but those with visual impairments had some problems. Getting past CAPTCHAs was a common concern. Being able to identify which tasks were best suited for the workers was also difficult. Some required use of a third-party sites with accessibility issues. Many would start a task only to discover partway through that there were unable to finish due to their abilities. Workers were commonly frustrated by the lack of compensation for these "abandoned" tasks that they were unable to complete.

Several implications for crowd work platform design were mentioned in this study. Platform operators could improve tasks by noting the types of abilities a task will require (audio, images, timed portions that must be completed with speed, etc.). They could also provide a way for workers to have negative account reputation removed that was accrued due to a disability-related problem. There are ethical and legal considerations that are unclear when it comes to whether or not platform operators should be required to comply with certain standards.

This early study on issues surrounding accessibility for crowd workers with disabilities raises many questions but also opens the opportunity for improvement on the part of crowd work platforms moving forward.



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AutorIn / Quelle
Kathryn Zyskowski, Meredith Ringel Morris, Jeffrey P. Bigham, Mary L. Gray, Shaun
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23.03.2015


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